To cancel or reschedule a service, you can go to Bookings or reach us on: care@sapplo.com
Cancellation & Rescheduling
On-Demand Services
Cancellations or rescheduling requests must be made at least 2 hours before the scheduled visit.
Requests made within 2 hours of the appointment may incur a nominal rescheduling fee to cover logistics and resource allocation.
Refunds (if applicable) are processed only for prepaid visits that are cancelled with sufficient notice.
Subscription Services
Subscriptions can be paused, rescheduled, or cancelled with 5 days’ notice prior to the next billing cycle (quarterly or annual).
Visits missed due to client unavailability or access issues will be rescheduled where possible, subject to slot availability.
If Sapplo must reschedule a visit (e.g., due to weather or operational constraints), clients will be informed in advance and an alternate slot will be offered.
Refunds are not applicable for completed or partially used subscription periods; however, any unused prepaid services will be adjusted or credited upon mutual agreement.
How to Request Changes
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